JW Marriott Cancun Resort & Spa

Name: JW Marriott Cancun Resort & Spa
Address: Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, 77500, Mexico
Rating: 8.806990291262137

Cancún, Mexico

Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, 77500

8.8Rating

ExcellentRated by Guests

1,030Reviews

What to expect

Pros

🌟Friendly and helpful staff members
🏖️Beautiful beach and stunning grounds
🏊‍♂️Great pool area with friendly service
🍽️Buffet breakfast with a wide variety of choices
🏨Modern and elegant rooms with great amenities
💆‍♂️Spa facilities for relaxation and enjoyment
🍹Delicious cocktails and drinks available
🌴Lovely tropical setting and well-maintained gardens
👨‍👩‍👧Suitable for families with children
🥐Outstanding breakfast buffet with freshly made options

Cons

❌Issues with overcharging and poor customer service
🍔High prices for food and beverages on-site
🚧Construction noise and disruptions during the stay
🍴Inconsistent food quality and taste
🔊Lack of entertainment or activities within the hotel
💸Expensive extras and services not included in the stay
🚫Unresolved issues with room cleanliness and maintenance
👎Poor internet connection and Wi-Fi service
🔨Renovation work causing inconvenience and disturbance
🧴High prices for basic amenities like sunscreen at the hotel store

What this place has to offer

Things to do and ways to relaxDiving, Fishing, Fitness center, Foot bath, Game room, Golf course [on-site], Hammam, Hot tub, Massage, Private beach, Sauna, Snorkeling, Spa, Spa/sauna, Steamroom, Tennis court, Tours, Water sports (motorized), Water sports (non-motorized)

Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage

Dining, drinking, and snackingRoom service [24-hour]

Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas

Languages spokenEnglish, Spanish

JW Marriott Cancun Resort & Spa is conveniently located in the popular Hotel Zone area. The hotel offers guests a range of services and amenities designed to provide comfort and convenience. 24-hour room service, facilities for disabled guests, Wi-Fi in public areas, valet parking, car park are there for guest's enjoyment. Comfortable guestrooms ensure a good night's sleep with some rooms featuring facilities such as television LCD/plasma screen, separate living room, air conditioning, heating, wake-up service. Take a break from a long day and make use of hot tub, private beach, fitness center, sauna, golf course (on site). A welcoming atmosphere and excellent service are what you can expect during your stay at JW Marriott Cancun Resort & Spa.